Terms of service

Terms of Service

1. Acceptance of Terms

By accessing and using the Moonwicks Candles website ("Site") and our services, you agree to abide by and accept these Terms of Service. If you do not agree with these terms, please do not use our Site or services.

2. Use of the Site

a. Eligibility: You must be at least 18 years old to use our Site and services. If you are under 18, you may only use our Site with the consent and supervision of a parent or legal guardian.

b. Account: You may be required to create an account to use certain features on our Site. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

3. Product Information and Pricing

a. Product Descriptions: We strive to provide accurate product descriptions, but we do not warrant that the information on our Site is error-free.

b. Pricing: Product prices are subject to change without notice. We are not responsible for any typographical errors regarding pricing or product descriptions.

4. Orders and Payments

a. Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason at any time.

b. Payment: Payment for orders is processed through third-party payment processors. We are not responsible for any payment processing errors or security breaches by these third parties.

5. Shipping and Returns

a. Shipping: We will make reasonable efforts to deliver products to you in a timely manner. However, we are not liable for shipping delays beyond our control.

b. Returns: We do not accept returns except for damaged items. Please refer to our Refund Policy for more details.

6. Intellectual Property

All content, including but not limited to text, images, logos, and design elements on our Site, is the intellectual property of Moonwicks Candles. You may not use, reproduce, or distribute this content without our written permission.

7. Limitation of Liability

Moonwicks Candles and its affiliates are not liable for any indirect, special, consequential, or incidental damages that may arise from the use of our Site or services.

8. Privacy Policy

Your use of our Site and services is also governed by our Privacy Policy. Please review it to understand how we handle your personal information.

9. Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Please check the "Terms of Service" link on our website to stay informed about any changes.

10. Contact Us

If you have any questions or concerns about these Terms of Service or any other aspect of our Site or services, please contact us through our "Help Center" section on our website.

11. Disclaimer and Caution

a. Damage Liability: Moonwicks Candles is not responsible for any damage or harm caused by the use of our products. It is the responsibility of the customer to use our candles safely and as intended.

b. Use Caution When Lighting Candles: Candles should be used with caution. Always follow the safety instructions and guidelines provided with our candles, which are included on each candle. Do not leave candles unattended, and keep them away from flammable materials.