Shipping policy
Shipping Policy
1. Shipping Information
a. Shipping Carrier: We exclusively use the United States Postal Service (USPS) as our shipping carrier for all orders.
b. Shipping Destination: We currently only ship to addresses within the United States.
2. Order Processing Times
a. Processing Time: Orders typically take 1-3 business days to process. Please note that processing times may vary during high-demand periods or holidays.
3. Shipping Times
a. Delivery Time: Shipping times can vary but typically range from 3-5 business days after the order has been processed. Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather, USPS service disruptions, and holidays.
4. Shipping Fees
a. Shipping Cost: Shipping fees are calculated based on the total weight and dimensions of your order and will be displayed during the checkout process.
5. Order Tracking
a. Tracking Information: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and delivery progress of your package.
6. Order Delays and Issues
a. Unexpected Delays: Moonwicks Candles is not responsible for unexpected shipping delays caused by external factors beyond our control, such as weather, postal service disruptions, or other unforeseen circumstances.
b. Incorrect Address: Please ensure that the shipping address you provide is accurate and complete. Moonwicks Candles is not responsible for orders shipped to incorrectly provided addresses.
7. Contact Us
If you have any questions or concerns about your order's shipping, please contact us through our "Help Center" section on our website.
8. Changes to Shipping Policy
Moonwicks Candles reserves the right to make changes or updates to this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.