Refund policy
Refund Policy
1. Refund Policy Overview
At Moonwicks Candles, we are committed to providing you with exceptional gift candles of the highest quality. We understand the importance of clarity in our policies, and we want to address any concerns you may have about refunds. Please read our refund policy below for a clear understanding of our approach.
2. Returns Policy
We do not accept returns for any reason, as our products are carefully crafted and unique.
3. Damaged Items and Replacements
In the unlikely event that your order arrives damaged, we are here to make it right. Please contact us using the 'Help Center' section of our website within 48 hours of receiving your damaged item(s) and provide the following information:
- A clear photo of the damaged item(s).
- Your order number.
- A brief description of the damage.
If your item is damaged and you do not wish to receive a replacement, we will provide a refund for the damaged item(s). Refunds for damaged items are issued as a return of the purchase price.
4. Shipping Costs
Moonwicks Candles will cover the cost of shipping for replacement items in the case of damage. If a refund is requested for a damaged item, the original shipping cost will not be refunded.
5. Contact Us
If you have any questions or concerns regarding our refund policy or the status of your order, please do not hesitate to contact us using the 'Help Center' of our website. Our customer support team is here to assist you.
6. Changes to the Refund Policy
Moonwicks Candles reserves the right to amend or modify this refund policy at any time. Any changes made will be effective immediately upon posting on our website.